Privacy Policy

1. Introduction

Eliatra GmbH ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.

2. Data Controller

The data controller responsible for processing your personal data is:

Eliatra GmbH
Germany
Email: privacy@eliatra.com

3. Data We Collect

3.1 Information You Provide

We collect information you voluntarily provide, including:

• Contact information (name, email, company)
• Demo request details
• Communication preferences
• Feedback and correspondence

3.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address (anonymized where possible)
• Browser type and version
• Pages visited and time spent
• Referring website

4. How We Use Your Data

We use your personal data to:

• Respond to your inquiries and demo requests
• Provide and improve our services
• Send relevant product information (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations

5. Legal Basis for Processing

We process your data based on:

• Consent: Where you have given explicit consent
• Contract: Where processing is necessary to fulfill a contract
• Legitimate Interest: For business purposes that don't override your rights
• Legal Obligation: Where required by law

6. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers who assist our operations (under strict data protection agreements)
• Legal authorities when required by law

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Contact data is typically retained for 3 years after last interaction.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact privacy@eliatra.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments.

10. Cookies

We use cookies and similar technologies. See our Cookie Policy for details.

11. Changes to This Policy

We may update this policy periodically. Material changes will be communicated on our website or via email where appropriate.

12. Contact

For privacy-related questions or concerns:
Email: privacy@eliatra.com